Terms of Use

1. Acceptance of Terms

By accessing or using BetterBeing, you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement, and agree to be bound by these Terms and our Privacy Policy.

If you are accessing BetterBeing on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and references to “you” include that organization.

2. Description of Service

BetterBeing is a role-based mental health practice management platform that provides tools for client management, AI-assisted clinical documentation, appointment scheduling, telehealth session launching, intake coordination, and analytics for solo practitioners, clinics, and healthcare enterprises.

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice. We will not be liable for any modification, suspension, or discontinuation.

Specific uptime guarantees or support response times for Enterprise customers are governed by their respective Service Agreements entered into with MapTogether Inc.

3. Accounts & Access

3.1 Registration

You must register for an account to use BetterBeing. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

3.2 Account Security

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must notify us immediately at admin@betterbeing.world if you suspect unauthorized access to your account.

3.3 Professional Responsibility

BetterBeing is intended for use by licensed mental health professionals and authorized healthcare organizations. You are solely responsible for ensuring that your use of BetterBeing complies with all applicable professional, ethical, and legal obligations in your jurisdiction, including those related to client privacy and record-keeping.

4. Acceptable Use

You agree not to:

• Use BetterBeing for any unlawful purpose or in violation of any applicable law or regulation.
• Upload, transmit, or store any content that is fraudulent, harmful, or violates any third-party rights.
• Attempt to gain unauthorized access to any part of BetterBeing or its underlying systems.
• Interfere with or disrupt the integrity or performance of the platform.
• Use automated tools to scrape, extract, or index any content from the platform without written permission.
• Share account credentials with unauthorized parties.
• Use BetterBeing to transmit unsolicited communications.

5. Zoom Integration

BetterBeing offers an optional integration with Zoom Video Communications, Inc. (“Zoom”) that allows practitioners to launch video sessions, generate meeting links, and synchronize calendar schedules directly from the platform.

5.1 Authorization

By connecting your Zoom account, you authorize BetterBeing to access and use your Zoom account data as described in our Privacy Policy and in accordance with the permissions you grant during the OAuth authorization flow.

5.2 Zoom’s Terms

Your use of Zoom through BetterBeing remains subject to Zoom’s Terms of Service and Privacy Policy. MapTogether is not responsible for Zoom’s services, availability, or data practices.

5.3 Disconnection

You may disconnect your Zoom account from BetterBeing at any time through your account settings. Upon disconnection, BetterBeing will cease accessing your Zoom data. Previously generated meeting links may no longer function.

6. Intellectual Property

BetterBeing and all associated content, features, and technology are owned by MapTogether Inc. and are protected by Canadian and international intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works of any part of BetterBeing without our express written permission.

You retain ownership of all content you upload or create through BetterBeing, including clinical notes and documentation. You grant MapTogether a limited, non-exclusive license to store and process such content solely to provide the service to you.

7. Disclaimers

BetterBeing is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

BetterBeing is a practice management tool and does not constitute medical, clinical, or legal advice. Practitioners are solely responsible for all clinical decisions and for ensuring compliance with applicable professional standards.

BetterBeing includes AI-assisted documentation features. You are solely responsible for reviewing, editing, and verifying the accuracy of any AI-generated summaries, notes, or clinical content before incorporating them into any official clinical record. MapTogether makes no representations regarding the accuracy or completeness of AI-generated output.

For users subject to PHIPA (Ontario), PIPA (Alberta), or equivalent healthcare privacy legislation, these Terms are supplemented by a Data Processing Agreement (DPA) available upon request at admin@betterbeing.world. The DPA governs the relationship between MapTogether as service provider and the health information custodian.

8. Limitation of Liability

To the maximum extent permitted by applicable law, MapTogether Inc. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or goodwill, arising out of or related to your use of BetterBeing.

Our total aggregate liability to you for any claims arising from these Terms or your use of BetterBeing shall not exceed the amounts paid by you to MapTogether in the twelve (12) months preceding the claim.

9. Termination

We may suspend or terminate your access to BetterBeing at any time, with or without notice, if we reasonably believe you have violated these Terms or applicable law.

You may terminate your account at any time by contacting us at admin@betterbeing.world. Upon termination, your right to use BetterBeing will cease immediately.

Following termination, you will have 30 days to export your clinical data before it is permanently deleted from our active systems. It is your responsibility to ensure all records required by applicable law — including provincial record-retention obligations for mental health practitioners — are exported and retained prior to or during this period. MapTogether is not responsible for data loss resulting from failure to export within the grace period.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from these Terms shall be resolved exclusively in the courts of competent jurisdiction located in Ontario, Canada, and you consent to the personal jurisdiction of such courts.

11. Changes to Terms

We may update these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the effective date, or by sending you an email notification. Your continued use of BetterBeing after any changes constitutes your acceptance of the revised Terms.