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Bea

The voice that greets
your clients first.

Bea is an AI voice agent that handles intake calls, collects patient information, schedules appointments, and routes inquiries — so your front desk can breathe.

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Bea — Live Call
Hi, thank you for calling BetterBeing. My name is Bea. How can I help you today?
I'd like to schedule an appointment with a therapist.
I'd be happy to help with that. Can I start with your name and date of birth?
Sure — Sarah Mitchell, March 15th, 1990.
Thank you, Sarah. Do you have a preference for in-person or telehealth sessions?
Telehealth would be great.
Perfect. I have availability this Thursday at 2pm or Friday at 10am. Which works better?
General Inquiry
Answers questions about services, hours, location, and accepted insurance plans.
Patient Intake
Collects demographics, insurance, presenting concerns, and consent over the phone.
Appointment Booking
Checks provider availability in real time and books sessions while the client is on the call.
Smart Routing
Understands caller intent and routes to scheduling, billing, clinical, or emergency.
Patient Screening
Asks preliminary questions to assess urgency and match with appropriate care.

More than an answering machine

Bea understands context, not just keywords.

Voice Intake

Structured patient intake over the phone.

Bea collects demographics, insurance, presenting concerns, and consent — all through natural conversation. Data flows directly into the client record.

Incoming Call
Client calls your practice number
"Hi, thank you for calling BetterBeing. How can I help you?"
"I'd like to see a therapist for the first time."
Demographics
Name, DOB, contact, insurance
"Can I get your full name?"
"Sarah Mitchell."
"And your date of birth?"
"March 15, 1990."
Clinical
Presenting concerns, symptoms, history
"What brings you in today?"
"I've been feeling really anxious and having trouble sleeping for about a month."
Preference
Therapist gender, modality, scheduling
"Do you have a preference for your therapist?"
"I'd prefer a female therapist, evening appointments, and telehealth."
Additional Notes
Anything else the client shares
"Anything else you'd like us to know?"
"I was referred by Dr. Patel. She mentioned CBT."
End Call
Summary confirmed, appointment offered
"You're booked with Dr. Chen on Thursday 5:30 PM via telehealth. Confirmation email sent."
"Thank you so much!"
Safety Analysis
AI reviews transcript for risk flags
Post-call AI analysis
No risk indicators detected
Suicidality: ClearSelf-harm: ClearCrisis: None
Smart Routing

Routes calls by intent, not menu options.

Bea understands what the caller needs and routes to the right destination — scheduling, billing, clinical, or emergency — without "press 1" menus.

"I need to book an appointment"
AppointmentDetected: scheduling request
Scheduling
"I have a question about my bill"
FinancialDetected: billing inquiry
Billing
"I need to speak to my therapist"
ClinicalDetected: provider request
Clinical
"I'm having a crisis right now"
UrgentDetected: urgent / safety concern
Emergency
Appointment Booking

Books sessions in real time during the call.

Bea checks provider availability live, offers options, and confirms the booking before the caller hangs up. No callback needed.

Care Matching
Telehealth
Female therapist
CBT experience
Evening hours
Matched: Dr. Chen — CBT, telehealth, evening availability
Real-Time Availability
Mon
9am
11am
2pm
Tue
9am
11am
2pm
Wed
9am
11am
2pm
Thu
9am
11am
2pm
Fri
9am
11am
2pm
Booking Confirmed
Date
Thursday, Mar 20
Time
9:00 AM
Provider
Dr. Chen
Type
Telehealth
Confirmation email sent
Patient Screening

Assesses urgency and matches care.

Preliminary screening questions determine urgency level and match the caller with the most appropriate provider and service type.

Screening Conversation
Presenting Concern
How would you describe what you're experiencing?
Anxiety and trouble sleeping for the past month.
History
Have you seen a therapist before?
No, this is my first time.
Safety Screen
Are you having any thoughts of harming yourself?
No, nothing like that.
Bea Analysis
Anxiety symptoms
Presenting Concern
Sleep disturbance — 1 month
Presenting Concern
No prior therapy
History
No safety risk detected
Safety Screen
Screening Result
Urgency
Moderate
Recommended
CBT Therapist
Safety
Clear
Try It Live

Talk to Bea

Experience Bea firsthand. Select a language, click call, and try scheduling an appointment — just like your clients would.

BetterBeing · Voice Agent
B

Try: "I'd like to schedule an appointment"

Live Transcript

Conversation will appear here

24/7
Always available
< 2s
Average response time
Multi
Language support

Your front desk, transformed

See the difference one AI agent makes.

Without Bea
23% of calls missed
during peak hours
4.2 min average hold
before reaching someone
12% no-show rate
from delayed bookings
Callbacks pile up
voicemails returned next day
With Bea
0 calls missed
100%
every call answered instantly
< 2s response time
2s
no hold, no wait
40% fewer no-shows
40%
booked during the call
Clients feel heard
∞
from the very first call

Let Bea handle the first hello

Your clients get instant service. Your team gets time back.

Request a Demo